Protecting Your Information Is Our Responsibility
At baje, your privacy matters to us. In this policy, we clearly explain how your information is collected, used, and kept secure.
Our Commitment to You
baje (referred to hereafter as "we", "our", or "the platform") provides a safe and trusted online gaming service for players in Bangladesh. Ensuring the protection of your personal information is one of our top priorities.
In this privacy policy, we explain in detail what types of information are collected when you use the baje.mom website, how that information is used, where it is stored, and what measures we take to protect your data. Reading this policy carefully will give you a complete understanding of your personal information.
Introduction & Applicability
1 Who This Policy Applies To
This privacy policy applies to all registered users, visitors, and anyone who uses the baje.mom website or its related services. Regardless of where in Bangladesh you access our platform, this policy applies equally.
baje provides services only to individuals aged 21 or older. We do not knowingly collect information from minors and discourage them from creating accounts.
This policy should be read together with our Terms & Conditions and Responsible Gaming policy, as they complement each other.
What Information We Collect
2.1 Registration Information
When creating an account, we collect the following information:
- Full name (in Bengali or English)
- Email address
- Mobile number
- Date of birth (for age verification)
- Residential address
- Preferred payment method details (bKash, Nagad, Rocket, or bank account)
2.2 Transaction Information
Information related to financial activity is collected, such as:
- Deposit and withdrawal amounts and dates
- Payment methods used (bKash, Nagad, Rocket, bank transfer)
- Unique transaction ID numbers
- Bonus receipt and usage history
Financial information is stored securely in encrypted format and can only be accessed by authorised staff.
2.3 Gaming Activity Information
The following information is automatically logged to improve your gaming experience:
- History and duration of games played
- Bet amounts and results
- Preferred game categories (slots, cricket betting, casino)
- VIP tier progress and points accumulated
2.4 Technical Information
Some information is automatically collected when you visit the website:
- IP address
- Browser type and version
- Device type (mobile, tablet, desktop)
- Operating system
- Time spent on the website and list of pages viewed
- Referral source (how you arrived at our site)
Purpose of Data Use
3 Why We Use Your Information
baje uses your information only for legitimate and specific purposes. We never collect or use your information unnecessarily. The main purposes for which your information is used are as follows:
- Account Management: To create, verify, and securely manage your account.
- Service Delivery: To complete gaming services, deposit, and withdrawal processes.
- Identity Verification: To confirm age and identity in order to prevent financial fraud and illegal activity.
- Customer Support: To provide 24/7 support in resolving your questions and issues.
- Experience Improvement: To deliver a personalised gaming experience based on your preferences.
- Security: To detect and prevent fraud, money laundering, and other illegal activity.
- Communication: To inform you about important account updates, transaction confirmations, and relevant offers.
- Responsible Gaming: To identify excessive gaming tendencies and provide assistance when needed.
- Legal Obligations: To comply with applicable legal requirements.
Data Storage & Security
4.1 Security Measures
baje takes industry-standard technical and organisational measures to keep your information secure:
- SSL Encryption: All information transmitted on the website is encrypted using SSL (Secure Socket Layer) technology.
- Data Encryption: Sensitive stored information is protected with strong encryption algorithms.
- Access Controls: Only authorised staff can access specific information.
- Regular Security Reviews: Our systems undergo regular security audits.
4.2 Data Retention Period
We retain your information for as long as your account remains active. Even after an account is closed, some information may be kept for a specified period to meet legal obligations.
Financial transaction information may be retained for an extended period based on legal and audit requirements.
After a request to delete your account, information that is not legally required to be retained will be permanently deleted within a reasonable timeframe.
Sharing Data with Third Parties
5.1 When Data Is Shared with Third Parties
baje does not generally disclose your personal information to third parties. However, there are certain specific situations where this may be necessary:
- Payment Processors: Information required to complete financial transactions via bKash, Nagad, Rocket, and banking services is shared with the relevant service providers. This information is used solely to complete the transaction.
- Gaming Software Providers: Our software partners, including Pragmatic Play, Evolution Gaming, JILI, Spribe, and PG Soft, may receive minimal technical information for the purpose of operating games.
- Legal Obligations: If disclosure of information is required as part of a court order or legal process, we are obligated to comply.
- Fraud Prevention: Information may be shared with security agencies to prevent suspicious or fraudulent activity.
- Business Transfer: In the event of a future business merger or acquisition, user information may be transferred, but it will always remain protected under this policy.
5.2 What We Never Do
baje does not and will never do the following:
- Sell your information to advertising companies or data brokers.
- Share information with third-party marketing companies without your consent.
- Use your gaming information for unrelated purposes.
Cookies & Tracking Technologies
6.1 What Cookies Are and Why We Use Them
Cookies are small text files stored in your browser. baje uses cookies for the following purposes:
- Essential Cookies: To maintain login sessions and ensure security.
- Functional Cookies: To remember your language and preferences.
- Analytics Cookies: To improve site performance and user experience.
6.2 Managing Cookies
You can manage cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect certain key website functions and you may not be able to log in properly.
Detailed instructions for managing cookies in most modern browsers can be found in the browser's help section.
Your Rights
7 Your Rights Over Your Information
As a user of baje, you have the following rights regarding your own information:
Right to Access
You have the right to know what information we hold about you. You can request this at any time by emailing [email protected] and we will provide you with a summary of your stored information.
Right to Correction
If any information we hold about you is incorrect or incomplete, you can request that it be corrected. Some information can be changed directly from your account settings; for other cases, our support team will assist you.
Right to Deletion
You can request deletion of your account and related information. However, some information may be retained for a specified period due to legal obligations. In such cases, we will inform you in detail.
Right to Restrict Processing
In certain circumstances, you may request that processing of your information be limited. You can opt out of marketing communications at any time. To use this option, please contact our support team.
Protection of Minors
8 Privacy of Children and Adolescents
baje strictly provides services only to individuals aged 21 or older. We do not knowingly collect information from anyone under the age of 21.
We verify age at the time of registration. If for any reason information of a minor enters our system, we delete it immediately and close that account.
Policy Changes
9 Changes to the Privacy Policy
This privacy policy may need to be updated as technology, laws, or our services change. For any significant changes, we will take the following steps:
- The new policy will be clearly published on the website and the "Last Updated" date at the top will be updated.
- Registered users will be notified by email in the case of significant changes.
- The effective date of the updated policy will be communicated in advance.
Continuing to use the site after a policy change will be taken as your acceptance of the new policy. It is therefore in your interest to check this page regularly.
Contact & Support
10 Privacy-Related Contact
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. baje's support team is available 24/7 to assist in Bengali and English.
- Email: [email protected]
- Live Chat: Direct chat facility through the website
After receiving your privacy-related request, we will try to respond as quickly as possible. Additional verification may be required for complex matters.